TheJoes.com Privacy Policy

Effective Date: July 14, 2026
Last Updated: July 14, 2026

​

1. Introduction

TheJoes.com (“The Joes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information we collect through TheJoes.com and any related webpages, forms, booking tools, communications, or online services that link to this Privacy Policy collectively, the “Website.”

This Privacy Policy explains:

• the information we collect;

• how and why we use it;

• the circumstances in which it may be disclosed;

• how cookies, analytics, pixels, chat tools, and similar technologies may be used;

• the choices and rights that may be available to you; and

• how you can contact us regarding our privacy practices.

This Privacy Policy does not itself create consent for the collection or use of information where affirmative consent is required by applicable law. Where required, we will request consent through an appropriate notice, cookie preference tool, form disclosure, or similar mechanism.

Please review this Privacy Policy carefully. If you do not agree with our privacy practices, you should not submit Personal Information through the Website. You may also use the privacy controls described below to manage certain optional technologies.

 

2. Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be associated or linked with you or your household. This is referred to in this Privacy Policy as “Personal Information.”

The information we collect depends on how you interact with the Website.

 

A. Information You Provide Directly

We may collect information that you voluntarily provide when you:

• submit a contact, inquiry, application, or booking form;

• request information about a property or service;

• communicate with us by email, telephone, text message, chat, or another channel;

• create or access an account;

• make a reservation, payment, or purchase;

• subscribe to marketing communications;

• participate in a survey, promotion, or customer-service interaction; or

• otherwise communicate with us.

 

This information may include:

• name;

• email address;

• telephone number;

• mailing or billing address;

• account username and password;

• reservation, accommodation, or property preferences;

• requested dates, length of stay, number of occupants, and related booking details;

• payment and transaction information;

• communications, inquiries, chat messages, and customer-service records;

• marketing preferences;

• demographic information you choose to provide; and

• any other information you voluntarily submit.

Please do not provide highly sensitive information through a general contact form, chat feature, or unsecured email unless we specifically request it and provide an appropriate method for submitting it.

 

B. Payment Information

When you make a payment, your payment information may be collected and processed by a third-party payment processor, financial institution, booking provider, or commerce platform.

​

We generally do not directly receive or store your complete payment-card number or card security code. We may receive limited transaction information, such as the payment status, transaction amount, billing name, card type, and a partial card number.

​

The handling of payment information by a payment processor is also subject to that provider’s own privacy policy and security practices.

 

C. Information Collected Automatically

When you visit or interact with the Website, the companies that provide services to us and we may automatically collect certain information about your device and activity, including:

• Internet Protocol address;

• approximate location derived from an IP address;

• browser type and version;

• device type and operating system;

• device and advertising identifiers;

• language and time-zone settings;

• referring and exit pages;

• pages, properties, or content viewed;

• links and buttons selected;

• dates and times of visits;

• time spent on pages;

• navigation paths and interactions;

• form or booking-flow activity;

• whether an email or marketing communication was opened or selected;

• cookie identifiers; and

• diagnostic, error, performance, and security information.

Some of this information may be considered Personal Information under applicable privacy laws, even when it does not directly identify you by name.

 

D. Information Received From Other Sources

We may receive information about you from third parties, including:

• booking and property-management platforms;

• payment processors;

• customer-relationship management providers;

• marketing and advertising platforms;

• analytics providers;

• communications and customer-support providers;

• social-media platforms;

• referral partners;

• property owners or property-management partners;

• fraud-prevention and security providers; and

• publicly available sources.

We may combine information received from these sources with information collected through the Website.

 

3. Cookies and Similar Technologies

The Website may use cookies, pixels, web beacons, software development kits, tags, local storage, embedded scripts, application programming interfaces, and similar technologies collectively, “Tracking Technologies.”

These technologies may be operated by us or by third-party service providers.

 

A. Categories of Tracking Technologies

Depending on the Website’s configuration, we may use the following categories:

Strictly Necessary Technologies

These technologies are necessary to operate the Website, provide requested features, maintain security, prevent fraud, remember privacy preferences, process transactions, or support account and booking functionality. The Website may not function correctly without them.

​

Analytics and Performance Technologies

These technologies help us understand how visitors use the Website, measure traffic and engagement, identify technical problems, and improve Website performance.

​

Functional Technologies

These technologies support additional features, such as remembering user preferences, enabling embedded content, supporting communications, or personalizing parts of the Website.

​

Advertising and Marketing Technologies

These technologies may be used to measure advertising campaigns, understand whether visitors arrived through an advertisement, build or measure audiences, limit repetitive advertisements, or deliver advertising that may be more relevant to a user’s interests.

 

B. Third-Party Tracking

Certain Tracking Technologies may cause information about your interaction with the Website to be transmitted to third-party providers, such as analytics, advertising, booking, communications, customer-relationship management, or social-media companies.

​

Depending on the technology and applicable law, these disclosures may be considered a “sale,” “sharing,” disclosure for targeted advertising, or another regulated disclosure of Personal Information, even when no money is exchanged.

​

We do not sell Personal Information in exchange for money. However, some uses of advertising or analytics technologies may be legally characterized as selling or sharing Personal Information for cross-context behavioral or targeted advertising.

 

C. Consent and Cookie Preferences

Where required by applicable law, optional analytics, functional, advertising, and marketing technologies will be subject to the choices presented through our cookie or privacy preference tool.

You may be able to:

• accept optional technologies;

• reject optional technologies;

• select individual categories; or

• change previously selected preferences.

Strictly necessary technologies may remain active because they are required to operate, secure, or provide the Website.

​

Disabling optional Tracking Technologies does not necessarily remove cookies previously placed on your device. You may also need to remove existing cookies through your browser settings.

Your browser may allow you to block, delete, or receive alerts regarding cookies. Blocking cookies may affect Website functionality.

 

4. Analytics, Advertising, and Embedded Services

We may use third-party services to help operate, understand, market, and improve the Website. Depending on the services currently enabled, these may include:

• website hosting and content-management providers;

• website analytics providers;

• tag-management systems;

• advertising and conversion-measurement platforms;

• social-media platforms and embedded social content;

• booking and property-management systems;

• payment processors;

• mapping, video, review, or other embedded-content providers;

• email and text-message service providers;

• customer-relationship management platforms;

• customer-service and chat providers; and

• fraud-prevention and Website-security providers.

 

These providers may collect or receive information through cookies, pixels, scripts, embedded content, server-to-server connections, or other technologies.

 

Third-party websites, applications, and services operate under their own terms and privacy policies. We encourage you to review those policies before interacting with a third-party service.

 

5. Forms, Chat Tools, and Electronic Communications

Information you submit through a contact form, inquiry form, booking tool, customer-support feature, chat tool, or similar Website function may be transmitted to and processed by companies that help us provide those functions.

Depending on the feature, these providers may receive:

• contact information;

• booking or property preferences;

• the contents of your inquiry or message;

• timestamps and interaction history;

• device and browser information;

• IP address; and

• information needed to route, store, analyze, or respond to the communication.

​

A chat or automated-assistance feature may use a third-party service or artificial intelligence technology to process a message and generate, route, or assist with a response.

​

Do not submit Social Security numbers, financial account credentials, medical information, government identification numbers, or other highly sensitive information through chat or a general Website form unless we specifically request it through a secure method.

​

Where required, a notice will be presented at or before the collection of information through a particular communication feature.

 

6. How We Use Information

We may use Personal Information for the following purposes:

 

A. Providing the Website and Services

• operate, maintain, and secure the Website;

• respond to inquiries;

• provide information about properties or services;

• process bookings, reservations, applications, payments, and transactions;

• manage customer accounts;

• provide customer service;

• communicate about reservations or transactions; and

• deliver requested products, services, or information.

 

B. Improving and Personalizing the Website

• understand how visitors use the Website;

• improve Website content, navigation, accessibility, and performance;

• personalize content or recommendations;

• diagnose technical issues;

• develop new services or features; and

• conduct analytics, research, and reporting.

 

C. Communications and Marketing

• send administrative, transactional, or customer-service communications;

• send newsletters, promotions, offers, and other marketing communications when permitted;

• measure the effectiveness of marketing campaigns;

• manage advertising and referrals; and

• maintain communication preferences.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may continue to receive nonpromotional messages concerning an existing reservation, transaction, account, or business relationship.

 

D. Security and Legal Compliance

• authenticate users;

• detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity;

• protect the rights, safety, property, and security of The Joes, our users, and others;

• enforce our agreements and policies;

• maintain business records;

• respond to lawful requests and legal process; and

• comply with applicable laws, regulations, and contractual obligations.

 

E. Business Operations

• administer our business;

• perform accounting, auditing, reporting, and quality-control functions;

• manage vendors and service providers;

• evaluate or complete a business transaction; and

• establish, exercise, or defend legal claims.

 

7. How We Disclose Information

We may disclose Personal Information in the following circumstances:

 

A. Service Providers and Contractors

We may disclose information to service providers and contractors that perform functions on our behalf, including:

• Website hosting;

• information technology;

• analytics;

• payment processing;

• booking and property management;

• customer support;

• chat and communications;

• email and text-message delivery;

• customer-relationship management;

• marketing;

• fraud prevention;

• cybersecurity;

• legal, accounting, and professional services; and

• data storage and processing.

These providers may use information as permitted by their contracts with us and applicable law.

 

B. Property, Booking, and Transaction Partners

We may disclose information to property owners, property managers, booking providers, financial institutions, payment processors, insurers, service professionals, or other parties involved in providing a requested accommodation, service, or transaction.

 

C. Advertising, Analytics, and Social-Media Providers

Subject to applicable consent and opt-out requirements, we may disclose device, activity, cookie, and interaction information to analytics, advertising, and social-media providers.

These disclosures may be used to measure Website activity or advertising effectiveness and may, in some circumstances, be considered sharing for targeted advertising under applicable privacy laws.

 

D. Legal and Safety Disclosures

We may disclose information when we believe disclosure is reasonably necessary to:

• comply with a law, regulation, subpoena, court order, or legal process;

• respond to a lawful government request;

• investigate suspected fraud, unlawful conduct, or security incidents;

• protect the rights, property, safety, or security of The Joes, our users, or another person;

• enforce an agreement or policy; or

• establish, exercise, or defend a legal claim.

 

E. Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, due diligence process, or similar business transaction.

 

F. At Your Direction

We may disclose information when you direct us to do so or provide consent for a particular disclosure.

 

G. Aggregated or Deidentified Information

We may use and disclose information that has been aggregated or deidentified so that it cannot reasonably be linked to an identifiable individual or household. We will not attempt to reidentify deidentified information except as permitted by law.

 

8. SMS and Telephone Communications

When you provide a telephone number and affirmatively agree to receive text messages, we may use that number to send the types of messages described at the time of opt-in.

SMS consent and telephone numbers collected specifically for SMS communications are not sold or shared with third parties or affiliates for their own marketing purposes.

We may disclose telephone numbers to vendors that help us transmit, manage, or support our text-message program, solely as necessary to provide those services.

Consent to receive marketing text messages is not a condition of purchasing a product or service. Message frequency may vary. Message and data rates may apply.

You may opt out of text messages by replying STOP. You may request assistance by replying HELP or by contacting us at info@thejoes.com.

 

9. Your Privacy Choices

Depending on your location and applicable law, you may have the following choices:

 

A. Cookie and Tracking Preferences

You may manage available cookie and tracking choices through the cookie banner or privacy preference tool displayed on the Website.

A persistent “Your Privacy Choices” or similar link may also be available in the Website footer.

 

B. Marketing Communications

You may opt out of promotional emails by following the unsubscribe instructions in the message.

Opting out of marketing does not prevent us from sending transactional, customer-service, security, legal, or reservation-related communications.

 

C. Browser and Device Controls

You may use browser or device settings to block or delete cookies, restrict tracking, reset advertising identifiers, or limit certain data collection.

Browser “Do Not Track” signals are not consistently defined across the industry. We therefore may not respond to traditional Do Not Track signals unless required by applicable law.

 

D. Global Privacy Control

Global Privacy Control, or “GPC,” is a browser-based preference signal that may communicate a request to opt out of the sale or sharing of Personal Information.

Where required by applicable law, we will process a recognized GPC signal as a request to opt out for the browser or device transmitting the signal.

Because GPC is typically associated with a browser or device rather than an identified account, you may need to enable it separately on each browser and device you use.

 

E. Targeted Advertising, Sale, or Sharing

Depending on applicable law and the Website technologies currently enabled, you may have the right to opt out of:

• the sale of Personal Information;

• the sharing of Personal Information for cross-context behavioral advertising; or

• the processing of Personal Information for targeted advertising.

You may submit an applicable opt-out request through the Website’s privacy preference tool or by contacting us at info@thejoes.com.

 

10. Privacy Rights

Depending on where you live and whether a particular privacy law applies to The Joes, you may have the right to request that we:

• confirm whether we process your Personal Information;

• provide access to Personal Information we maintain about you;

• provide information about the categories or specific pieces of Personal Information collected;

• correct inaccurate Personal Information;

• delete certain Personal Information;

• provide a portable copy of certain Personal Information;

• disclose the categories of sources, purposes, or recipients associated with Personal Information;

• opt you out of certain sales, sharing, targeted advertising, or profiling;

• limit certain uses of sensitive Personal Information; or

• review or appeal a decision concerning your request.

 

These rights are subject to applicable exceptions. For example, we may retain information needed to complete a transaction, provide a requested service, maintain security, comply with the law, exercise legal rights, or satisfy recordkeeping obligations.

 

To submit a privacy request, contact us at:

Email: info@thejoes.com

 

Please include “Privacy Request” in the subject line and describe the request with enough detail for us to understand and respond.

 

We may need to verify your identity before fulfilling a request. Verification may require matching information you provide with information already maintained in our records. We will use information submitted for verification only to process the request, prevent fraud, and comply with legal obligations.

 

Where permitted by law, you may use an authorized agent to submit a request. We may require proof that the agent is authorized to act on your behalf and may also require you to verify your identity directly.

 

We will not unlawfully discriminate against you for exercising an applicable privacy right.

 

11. California Privacy Disclosures

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, or another applicable California privacy law applies to our processing of Personal Information.

 

A. Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of Personal Information, depending on how individuals interacted with us:

• identifiers, such as names, contact information, IP addresses, account identifiers, and device identifiers;

• customer-record information, such as contact, billing, reservation, and payment-related information;

• commercial information, such as reservations, transactions, service interests, and purchasing history;

• Internet or electronic-network activity, such as browsing, search, interaction, and Website usage information;

• geolocation information, such as approximate location derived from an IP address;

• audio, electronic, or similar information, such as customer-service communications;

• professional or employment-related information when voluntarily submitted;

• inferences drawn from activity, preferences, or interactions; and

• sensitive Personal Information when voluntarily provided or necessary for an applicable transaction.

We collect these categories from the sources and for the purposes described in this Privacy Policy.

 

B. Sale and Sharing

We do not sell Personal Information in exchange for money.

Depending on the Website’s configuration, we may disclose identifiers, device information, Internet activity, or interaction information to analytics or advertising providers. Some of these disclosures may be considered “selling” or “sharing” under California law, even when no money is exchanged.

California residents may submit an applicable opt-out request through our privacy preference tool, through a recognized Global Privacy Control signal, or by contacting us at info@thejoes.com.

 

C. Sensitive Personal Information

We do not use or disclose sensitive Personal Information for the purpose of inferring characteristics about individuals except as permitted by law.

 

D. Retention

We retain each category of Personal Information only for as long as reasonably necessary and proportionate to fulfill the purposes for which it was collected, including:

• providing requested services;

• administering reservations or transactions;

• maintaining business and financial records;

• resolving disputes;

• preventing fraud;

• enforcing agreements;

• complying with legal obligations; and

• establishing, exercising, or defending legal claims.

The specific retention period depends on the type of information, the nature of the relationship, applicable legal requirements, and operational needs.

 

E. California “Shine the Light” Requests

California Civil Code Section 1798.83 may permit certain California residents to request information regarding disclosures of Personal Information to third parties for their direct-marketing purposes.

To submit a request, contact info@thejoes.com and include “California Shine the Light Request” in the subject line.

 

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, acquisition, destruction, alteration, loss, misuse, or disclosure.

However, no Internet transmission, information system, or storage method can be guaranteed to be completely secure. You should use caution when transmitting information online and should use unique, secure passwords for online accounts.

If you believe your interaction with us is no longer secure, contact us promptly at info@thejoes.com.

 

13. Data Retention

We retain Personal Information for as long as reasonably necessary to:

• provide the Website and requested services;

• administer reservations and business relationships;

• maintain transaction and tax records;

• comply with legal and contractual obligations;

• maintain security;

• resolve disputes;

• enforce agreements; and

• establish, exercise, or defend legal claims.

We may retain aggregated or deidentified information for a longer period where permitted by law.

 

14. Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect Personal Information directly from children under 13.

If you are a parent or legal guardian and believe a child has provided Personal Information through the Website, contact us at info@thejoes.com. We will take reasonable steps to investigate and delete the information where required.

We do not knowingly sell or share the Personal Information of individuals under 16 without the affirmative authorization required by applicable law.

 

15. International Visitors and Data Transfers

The Joes and the companies that support the Website may process and store information in the United States and other countries.

These countries may have privacy and data-protection laws that differ from those in your place of residence. Where required, we will use appropriate safeguards for international transfers of Personal Information.

By submitting information through the Website, you acknowledge that the information may be processed in countries outside your jurisdiction, subject to applicable legal requirements.

 

16. Third-Party Links and Services

The Website may contain links to or integrations with third-party websites, booking platforms, payment systems, social-media platforms, maps, videos, reviews, or other services.

We do not control the privacy, security, or data practices of third parties. This Privacy Policy does not apply to information collected directly by a third party through its own website or service.

You should review the privacy policy of a third-party service before providing information or using that service.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our Website or services;

• the technologies we use;

• our information practices;

• applicable laws or regulations; or

• operational, legal, or security requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. If required by law, we will provide additional notice or obtain consent before applying a material change to previously collected Personal Information.

Your continued use of the Website after an updated Privacy Policy is posted does not constitute consent where affirmative consent is required by applicable law.

 

18. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact:

The Joes
Email: info@thejoes.com
Website: TheJoes.com